Refund policy

Refund & Return Policy


Last Updated: April 9, 2026

This policy applies to all virtual activation code products sold in our store. Once the activation code is sold and delivered, we do not accept any returns, refunds, exchanges or order cancellations in any form.

1. No Refunds for Virtual Products


All activation codes, license keys and digital redemption codes are intangible virtual goods and non-refundable & non-exchangeable. Once payment is completed and codes are issued, all transactions are final and no refund requests will be accepted.

2. Purchase Confirmation & Delivery


After successful payment, the system will send an order confirmation email first, then deliver the activation code via email later.

We do NOT guarantee that activation codes can be viewed on the order page, please check your email inbox carefully.

Completing checkout means you confirm receipt of the code and agree to all terms herein.

3. Non-Refundable Situations


Refunds will not be approved for:

  • Duplicate orders or accidental purchases
  • Failure to read product details, usage rules and compatibility notes
  • Device or software incompatibility issues
  • Personal change of mind, unused codes or early service termination
  • Expired product validity period

4. Limited Technical Support Only


We only offer support for verified issues below:

  • Invalid activation codes caused by genuine product faults
  • No code received within 1 hour after order placement

Technical support is not equivalent to refund service. Please contact us via kommander@kystar.net with your order number.

5. Chargeback & Dispute Policy


We will firmly dispute any unauthorized chargebacks or payment disputes without valid product quality issues. We reserve the right to claim compensation and restrict future purchases.

6. Terms Agreement


This policy is part of our store terms of service. Placing an order means you have read, understood and accepted all final sale rules.